Buying digital products.
Buying a digital product means that you will receive (a) downloadable file(s) as mentioned in the product listing. No physical item will be sent.
Once the files are downloaded, it can’t be refunded because of the digital nature. However, if you are not satisfied with the product, don’t hesitate to contact us so we can resolve the issue.
How Long Will It Take To Get My Purchased Items?
Digital purchases will be available for download as soon as your payment is processed. You’ll be redirected to a page from where you can download your files. No waiting time! INSTANT download.
Do You Ship Internationally?
All digital items are downloadable and will be able to be downloaded anywhere where there is an internet connection. All over the world. So yes, technically I ship internationally.
What Shipping Methods Are Available?
Download, download, download.
What Payment Methods Are Accepted?
Currently only Paypal is accepted. In the upcoming period, more payment methods will be added.
♥ Use my digital artwork for any personal use – items you make for yourself or a gift and are not resold.
♥ Make items using Sandra’s Graphic Design artwork to be resold in your business.
♥ Use my artwork for printables such as invitations, stickers or pre-designed scrapbook pages, as long as you do not sell them by themselves but as elements of your own composition in a flattened format so that the designs can not be extracted and preferably not on white background.
♥ Use my artwork in your original composition for online images such as blog banners or website artwork, as long as you re-size them in your finished design to 72 dpi so they can not be extracted at full resolution.
♥ Mass-produce Sandra’s Graphic Design items 1 on 1.
♥ Resell Sandra’s Graphic Design items in it’s original format or any altered format.
♥ Use them in scrapbook or clip art kits, templates, or digital collage sheets, unless they are processed into a completely different product.
♥ Alter and resell Sandra’s Graphic Design items – changing colors, height or width, etc.
♥ Share Sandra’s Graphic Design artwork in it’s original format with friends or as a downloadable file.
♥ Claim Sandra’s Graphic Design designs, elements and papers as your own works.
Orders and Returns
How do I place an Order?
Add your desired set to your cart. As they are digital items, you only need to buy 1 of each you like. Add all the requested information and chose the preferred payment method.
Do I need an account to place an order?
No, you can purchase as a guest.
Who should I contact if I have any queries?
You can send an email to firstname.lastname@example.org if you have any questions or remarks.
How Can I Cancel Or Change My Order?
You can send an email to email@example.com if you like to cancel or change my order. The actions that will be taken depend on whether the files have already been downloaded or not.
How Do I Track My Order?
As soon as the payment is processed you should be able to download your files. If for whatever reason you are unable to download the files, just send a message and we’ll try to fix it as soon as possible.
How Can I Return a Product?
Digital files are not refundable due to the electronic nature of the items.
If, for whatever reason, you are unsatisfied with your purchase, you can contact me within 14 days after the items have become available for download and a fitted solution will be found.
This could be an amended product, (partly) refund or another product.
Abuse of the restitution policy will not be tolerated.